Rental Policies


·         Age Requirement

·         Additional Driver

·         Authorized Driving Areas

·         Auxiliary Equipment

·         Cash Rentals

·         Check-In Days

·         Confirmation Number

·         Credit Card Guarantee

·         Driver's License Requirements

·         Drop Charge

·         Early Return Policy

·         Extra Days

·         Frequent Traveler Surcharge

·         Gas Policy

·         Guaranteed Reservations

·         Maximum - Minimum Rental Period

·         No Show

·         One Way Rentals

·         Primary Renter

·         Refunds

·         Returning the Vehicle

·         Rental Agreement

·         Rental Extensions

·         Rental Qualifications

·         Reservation

·         Responsibility for Rental Vehicle

 

Age Requirement

·         Below are Donat's policies on age requirements:

·         The primary renter of the vehicle must be 25 years of age, or for select corporate contracts and international tour accounts, the minimum age is 21.

·         Additional drivers must meet the same eligibility requirements as the Primary driver.

 

·         All drivers must show a valid driver's license at time of rental.

 

·         Rental rates may be higher for renters under age 25.

 

·         Certain specialty and larger sized vehicles may not be rented to younger drivers.

 

·         Some locations maintain maximum age limits.

 

·         Donat reserves the right to refuse rental of a vehicle if the renter demonstrates inability to handle road rules and conditions.

 

·         Military or Government personnel on official orders renting at government rates may rent at 18 years of age
(see Government/ Military Rates).

Additional Driver

 

· All additional drivers must meet ALL rental qualifications in regard to age and driving record as well as all other standard rental qualifications.

· Must appear at the rental counter with the primary renter.

· Must present a valid driver's license.

 

· Must sign the rental agreement.

 

· An additional daily fee may apply for any Additional Drivers

Authorized Driving Areas


Donat permits renters to drive the vehicle only into specific citys based on the original pick up country (Turkey).

Please inquire at time of rental for details. The rental vehicle must be returned to a location within the country the vehicle was originally rented from.

For rentals originating within Turkey driving to the following Citys is permitted:


Adana

Adiyaman

Afyonkarahisar

Agrı

Aksaray

Amasya

Ankara

Antalya

Ardahan

Artvin

Aydin

Balikesir

Bartin

 

Bayburt

Bilecik

Zonguldak

Bolu

Burdur

Bursa

Canakkale

Cankiri

Corum

Denizli

Diyarbakir

Duzce

Edirne

Yozgat

Erzincan

Erzurum

Eskisehir

Gaziantep

Giresun

Gumushane

Hatay

Van

Isparta

Istanbul

Izmir

Kahramanmaras

Karabuk

Karaman

Kars

Kastamonu

Kayseri

Kirikkale

Kirklareli

Kirsehir

Kilis

Kocaeli

Konya

Kutahya

Malatya

Manisa

Mardin

Mersin

Mugla

Mus

Nevsehir

Nigde

Ordu

Osmaniye

Rize

Sakarya

Samsun

Yalova

Sinop

Sivas

Sanliurfa

Usak

Tekirdag

Tokat

Trabzon



Auxiliary Equipment

Trailers, boats, disabled equipment, and chains cannot be attached to an Donat rental vehicle except when provided by Donat

 

Cash Rentals

Customers must meet Donat's requirements for renting a vehicle without a credit card. Only Economy through full-size vehicles can be rented with cash.

International tour and Domestic tour rentals paid with a voucher will require a deposit in the amount of $100 per week or $25 per day in addition to charges not covered by the voucher. If a voucher is not being used the required deposit is $200 per week or $50 per day.

When the rental vehicle is returned in accordance with the rental terms and conditions, the cash deposit will be refunded upon return of the vehicle, and in some instances, the refund will be mailed to the customer following the return of the rental vehicle.

·         Please see below for requirements:

·         A valid driver's license

·         At least 25 years of age, or for select corporate contracts and international tour accounts, the minimum age is 21 (please see Age Requirements) for details.

·         Phone Bill or Utility bill in the renter's name that is not a cellular phone bill and can be verified through directory assistance, or a recent monthly statement that does not show past due status.

·         The address on bill must match address in renter's profile.

·         A return ticket from an airline, cruise or train

·         Verifiable phone number in the name of the renter

·         Ability to make a cash deposit in addition to the cost of the rental

·         A valid Passport

Check-In Days

Check-in days are the days the vehicle is in use, or "on the road".


Confirmation Number

A Confirmation number, also known as a reservation number, provides a guarantee for a certain vehicle category for a specific rate on a specific date in a specific location.

 

Credit Card Guarantee

 

At certain times of the year in order to reserve a car with Donat, it is necessary to provide a credit card guarantee. Certain car types, such as minivans require a credit card guarantee year round. If your reservation required a credit card in order to book please be sure to cancel at least 24 hours in advance in order to avoid any cancellation fees and/or penalties.
Credit Card: At the time of rental, the renter must present the actual credit card used for each online transaction, with available credit, in their own name, and the signature on the back must match the name imprinted on the card.

Credit Cards honored:


· American Express®

· Diner's Club International®

· MasterCard®

· VISA®

· Discover® Network

· JCB

Virtual Credit Cards: Donat does not accept online-only, virtual credit cards or any other type of "single-use" card number security product or one-time use credit card number that may be provided by credit card companies for online use.

Donat shall not assume responsibility or liability in connection with the use of on-line only, virtual credit cards or any other type of "single-use" card number security product or one-time use credit card number that may be provided by credit card companies for online transactions.

Donat shall have no obligation to honor transactions made with such cards.


Debit Cards: Debit cards are not allowed for Pre-Pay reservations.

A debit/check card is considered to be any non-credit card bearing the VISA, MasterCard or Discover Card logo. Any other non-credit card without the VISA, MasterCard or Discover Card logo is not accepted.

For pick-ups in Turkey, without proof of roundtrip ticket, debit or check cards are only accepted when returning the vehicle.A credit card in the name of the renter must be presented at the time of pick-up.


Driver's License Requirements

· Below are Donat's driver's license requirement policies:

· In order to rent an Donat vehicle, a valid driver's license from the customer's country of residence is required and must be presented at time of rental.

· The driver's license must be valid for the entire rental period.

· Customers will not be allowed to rent a vehicle with only an International Driver's Permit. Exception - Japanese travelers may use the Japanese Driver's License Translation Service, which replaces the need for an International Driver's Permit.

· No Learner Permits or photocopies are accepted. Temporary driver's licenses are accepted only if for change of residence or replacement of lost or stolen license. If no photo ID, the description on the license must match that of the renter.

· Within the European Union, all drivers must produce a current driver's license from the county of residence that has been valid for the last 12 months. An international driver's permit is only accepted together with a valid driver's license from the country of residence.


Drop Charge

This is a fee that is assessed for renting a vehicle in one rental location and returning the vehicle to another rental location
(see one-way rentals).

This is also known as an 'inter-city' fee.

The drop charge fee varies by rental location and time of year.

The drop charge fee will be disclosed when you book via the web site and is payable at time of pick up.

 

Extra Days


Extra Days are daily charges in excess of a weekly rental.

Early Return Policy

 

An Early Return fee is charged at a rate of $15 per rental when a vehicle is returned at least one calendar day early and total daily/weekly charges is less than the initial charged amount.

 

Frequent Traveler Surcharge


Testing Donat rental policy.

 

Gas Policy

As a customer, you have a choice as to how you would like to pay for fuel.

You will be provided with two options, both starting with a full tank of fuel in your vehicle at the time of rental.

Option 1: Upfront Fuel

This option allows a renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be given for unused gas.

Option 2: Return Full or Pay Donat for Gas
not replaced. Price per litre will be higher than local fuel prices.

The total upfront fuel charge reflected is an estimate based on current prices and the average tank size for the car class reserved. This charge may change upon time of rental.

 

Guaranteed Reservations

Guaranteed Reservations are usually required on specialty vehicle reservations, such as minivan, SUV, and convertible car classes at all Corporate locations and at participating licensee locations.

Cancellations are accepted up to one calendar day before reservation date. If the reservation is not cancelled, a No Show Fee of $50.00 (plus applicable taxes, surcharges, and lessor fees) will be charged to the credit card on the Guaranteed Reservation.

In the case of a "no show" of a customer, the reservation will be canceled. Donat charges a fee on the renter's credit card for vehicles that are reserved but not rented, if the reservation is not canceled within 24 hours of the booked arrival time.

The following credit cards are accepted for Guaranteed Reservations:

· American Express

· Diners Club

· Discover

· MasterCard

· Visa

 

Maximum- Minimum Rental Period

On the last day of the maximum period, the renter must return to a rental location to request a new Rental Agreement for additional days. Additional days are subject to availability if a vehicle is not reserved before hand

The maximum rental period is 30 days.

Minimum Rental Period: A minimum rental period of 24 hours is required for all rentals. Any vehicle rented for less than 24 hours will be charged a full day's rate.


No Show

In the case of a "no show" of a customer, the reservation will be canceled. Donat charges a fee on the renters credit card for vehicles that are reserved but not rented, if the reservation was not canceled within 24 hours of the anticipated arrival.

Cancellations are accepted up to one calendar day before reservation date. If the reservation is not cancelled, a No Show Fee of $50.00 (plus applicable taxes, surcharges, and lessor fees) will be charged to the credit card on the Guaranteed Reservation.

Guaranteed Reservations are required on all specialty vehicles, such as minivan, 4-wheel drive, and convertible car classes at all Corporate locations and at participating licensee locations.

The following credit cards are accepted for Guaranteed Reservations:

· American Express

· Diners Club

· Discover

· Carte Blanche

· MasterCard

· Visa

One Way Rentals

A vehicle can be rented in one location and returned to another. Some one-way rentals are assessed a one-time drop charge or mileage charge in addition to the rental rate (see 'Drop Charge' for more details). Please book your one-way rentals in advance. Rentals that are returned within the same city could be subject to a drop charge. Certain one-way rentals, such as from Istanbul to Paris, (or vice versa) are not allowed.

Before taking your rental vehicle from one city to another, please see rules for 'Authorized Driving Areas'.

Primary Renter

The primary renter is the driver that is listed first on the rental agreement.

This person will be responsible for the Donat vehicle

 

Refunds

If a renter plans to pay in cash upon return of the vehicle, Donat will credit the renter's credit card at the time the vehicle is returned.

If a renter has paid a cash deposit rather than using a credit card, the balance remaining, after charges are deducted from the deposit, is refunded at the end of the rental, or by mail depending on location. See 'Cash, Renting with' for details'.

Returning the Vehicle

Give yourself ample time to return your vehicle. While we pride ourselves on expediting the return, you may still need a few moments.The vehicle is expected to be returned in the same condition as rented to the customer. Normal wear and tear is expected.The vehicle should be checked for damage at the time of return both by you and your return agent. If there is damage, you may be required to fill out a damage report.Make sure to take a copy of the damage report with you for any insurance
and/or credit card reimbursement procedures.

If special cleaning is required for whatever reason, a separate charge will be made directly to the customer to cover the cost of any cleaning and/or repair work required.

 

Rental Agreement

The rental agreement is the contract between Donat and the renter.

It requires the renter's signature and lists total charges and conditions of rental.

 

Rental Extensions


When a customer wishes to extend a rental, the additional charges will be paid directly to the renting location at the current local rate. The original rate of rental is not guaranteed for the extended portion of the rental term.

 

Rental Qualifications

All drivers must meet the renting location's minimum age requirements, have a valid driver's license, clean driving record and present a major credit card in his/ her own name at the time of rental.
  See also:

· AGE REQUIREMENT

· DRIVER'S LICENSE

· CREDIT CARDS

Reservation

A reservation is confirmation of a vehicle which is reserved for a customer at a particular location, on a specified date, at an agreed upon base rate price plus taxes, surcharges and fees. Taxes, surcharges and fees are subject to change. Modifications to a reservation could result in a change in rate.Vehicles are reserved by rate code and vehicle category.

 Responsibility for Rental Vehicle

Donat holds the renter responsible for the safe return of the rental vehicle in the same condition as it was rented, except for normal wear and tear.

Unless prohibited by law, a renter may be held responsible for all damages, including loss of use, should the vehicle be damaged in an accident, stolen or vandalized. This is the case regardless of fault. Whether who is at fault in the accident, the renter may be asked to pay for the damage up to and including the total cost of replacing the vehicle in case of a total wreck or loss.

Be sure any estimated damage to the vehicle has been recorded properly before leaving the rental location.